Return & Refund
Enjoy a perfect after-sales policy!
Customer Support Team: fxtoys_team@yeah.net
Processing time: Respond within 24 hours on weekdays and postpone to the next business day on weekends or holidays.
What are your return policy?
- Due to the intimate nature of the items we sell, we only accept returns that are unopened and with packaging and labels intact. This is because we have to ensure that every product is brand new. This is for the health, safety and peace of mind of our customers.
- Once the packaging has been opened, the products are considered used and can therefore only be returned if they are defective.
- If you plan to return a product, please show us the pictures of the unopened package by email within 180 days of purchase. After we confirm the status of the package, we will provide you with a return address. The return shipping is at your own expense.
- The above applies to, but is not limited to, the following scenarios:
(1) Duplicate orders due to operator error.
(2) Return due to change of mind.
(3) Return due to purchasing the wrong product.
(4) Return it because you no longer need it.
(5) Return due to price.
What happens if an item is defective?
If an item is found to be defective within 180 days of purchase, please contact us with the following information:
(1) Order number, SKU of the defective item, brief description of the problem;
(2) images or video of the PRODUCT to illustrate the problem;
After confirming the problem, we will replace it with the same item.
Before reporting the issue, please confirm the following information:
(1) Is the product fully charged before testing it? Did you press the power button for about 3-5 seconds to turn on the product?
(2) Have you turned on the dildo and vibrator before controlling it with the remote control? Have you checked the remote control battery?
(3) Have you read the product's instruction manual?
(4) All products on our website must not be used while the product is charging.
What happens if the package is lost or returned?
- If the package was successfully delivered to the destination address but you did not receive it, no refund will be made.
- If the package is lost in transit, we will resend it with the same item.
- If the package is delivered to a different address, we will resend it with the same item.
- If a package is returned due to an address problem or because the customer did not pick up the package on time, we will send it back again with the same item and charge $7 for the shipping fee.
- If returned due to force majeure, e.g. B. Customs return, return by mail without any reason, we will resend the item with the same item.
For all details, please send messages to our customer service within 30 days of purchase for confirmation.
What happens if I want to cancel my order?
- You can try to cancel the order yourself after completing the order within 24 hours. Regarding the cancellation result, please contact customer service to confirm.
- In most cases, your order will be processed and shipped the same day. Therefore, there is almost no way to cancel an order after it has been submitted.
- If the order could not be canceled and you really no longer need it, please try to refuse the package. If you cannot refuse the package, please follow the return policy.
What happens if I receive the wrong product?
If you believe we have shipped the wrong item, please contact us within 180 days of purchase with the following information:
(1) Pictures of the shipping label (the label is on the package)
(2) Images showing the SKU on the product's plastic wrap
(3) Pictures of the entire package and product